Question 1

Find product and serial numbers for HP PCs, printers, and accessories

Accepted Answer

Every HP product has a product number and unique serial number. Reference these numbers when working with customer support agents, finding drivers and support documents, servicing the product, or determining warranty status.

Notebook

Locate HP laptop computer product, model, and serial numbers on the label, from support apps, or in PC settings.

The model number provides the necessary series number to identify your computer. For example, if your model number is HP 15-af102us, the series name is HP 15-af100.

Find product and serial numbers on the notebook label or box

Desktop PCs

Locate HP desktop computer

Find the product name, number, and serial number on the label on the computer or on the box it shipped in.

product, model, and serial numbers on the label, from support apps, or in PC settings.

Question 2

Intelligent Recap in Microsoft Teams

Accepted Answer

Meeting Summary in Microsoft Teams

What is Intelligent Recap

Intelligent Recap is an innovative feature of Teams Premium that automatically generates a concise overview of a meeting after it has been recorded or transcribed. It summarizes and presents the key points and actions from the meeting.

Differences between Transcribing and Recording a Meeting

Transcribing a meeting involves automatically converting speech into written text, while recording a meeting means capturing the meeting content in audio or video files.

How to Activate Transcribing/Recording in a Meeting

To transcribe a meeting, enable the transcription feature before the meeting begins. To record a meeting, simply click the record button during the meeting.

Where to Find Intelligent Recap / Meeting Notes

After the meeting, the Intelligent Recap and meeting notes are automatically available in Teams. You can find them in the chat window of the respective meeting, providing quick access to a brief summary of the meeting and the associated notes.

|| Watch the video below for further explanation:

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Question 3

How to login in Teams as Gmail user when you are invited?

Accepted Answer

How to login in Teams as Gmail user when you are invited?

This guide will help you navigate through the process of logging into Teams using your Gmail account when you have been invited to join a team. Let's get started!

Requirements:

A Gmail account: This is the email you will use to log into Teams.
An invitation to join a team: You should have received an email invitation to join a team on Teams.
Microsoft Teams application: You can download the Teams application from the Microsoft website or you can use the Teams web app in your browser.

Accepting the invitation

To begin, you must first accept the invitation you have received in your Gmail.

Step 1: Access your Gmail inbox. Step 2: Please navigate to the invitation email that you have received. Step 3: In the invitation email click on "Open Microsoft Teams".

||| After this, you will be automatically redirected to a page in your web browser. Please follow the next steps.

Connect Gmail email address to Microsoft account

Microsoft may not recognize the email address. To use Teams, you need to link it to a Microsoft account.

Step 1: On the page, you will see the following message: "Looks like you don't have an account with us. We'll create one for you using name@gmail.com". Here, you can click on "Next" to continue. Step 2: Now you will need to enter a password. You will need this for the ne

Question 4

Microsoft Company Portal Installation and Enrollment Guide for MacOS

Accepted Answer

Installing the Company Portal App:

Step 1: Visit the Enroll My Mac page on your web browser.

Step 2: Wait for the Company Portal installer (.pkg file) to download. Open the installer when it's ready.

Step 3: On the "Introduction" page, click "Continue".

Step 4: On the "License" page, read through the Microsoft Application License Terms, then click "Continue".

Step 5: Click "Agree" to accept the terms of the software license agreement.

Step 6: On the "Installation Type" page, click "Install".

Step 7: Enter your device password or registered fingerprint, then click "Install Software".

Step 8: Wait for the Company Portal to finish installing, then open the Company Portal app.

Note: Microsoft AutoUpdate might open after enrollment and update your Microsoft software. For the best setup experience, install the latest versions of Microsoft AutoUpdate and Company Portal.

Enrolling Your Mac:

Step 1: Sign in to the Company Portal app with your work or school account.

Step 2: On the "Set up access" page, click "Begin".

Step 3: Review the privacy information, then click "Continue".

Step 4: On the "Install management profile" page, click "Download profile". Your macOS system settings will open in a new window, showing the management profile you just download

Question 5

Install Printix Application on MacOS

Accepted Answer

Install Printix Client for Mac

Download

On your mac computer:

Step 1: Open a web browser and enter the Printix Home of your work followed by /download Example: cloudconnected.printix.net/download

Step 2: Select Download Printix Client. || Do NOT rename the file, as it will prevent it from working with your Printix Home.

Install

Open and run the downloaded file:

Step 1: Open Downloads, for example from the Dock at the bottom of the screen.

Step 2: Double-click CLIENT{home}{id}.DMG. After a few seconds the Printix Client dialog appears.

Step 3: Select and hold the Control ^ key and right-click the cardboard box icon (Printix Client.pkg), select Open With and then Installer. Open With example

Step 4: Select Open.

Open example

Step 5: If the Install Printix Client dialog does not open, then repeat step 2-4 or open Security & Privacy as described in Apple documentation: Safely open apps on your Mac.

Step 6: In the Install Printix Client dialog select Continue. If you are asked to select a destination, select Install for all users of this computer, and then select Continue.

Step 7: Select Install.

Step 8: Enter your Pass

Question 6

Setting up your brand new Cloud PC

Accepted Answer

Setting up your brand new Cloud PC for Windows and Macbook

Welcome to this step by step guide on how to set up your brand new Cloud PC

Requirements for Windows:

Company email e.g.: name@cloudconnected.nl.
Temporary password to your email address.
A Windows or Mac machine with the latest updates.

Setting up your account for Windows Devices:

If its your first time using your company email address, we have to create a new password and setup 2 factor authentication with the Microsoft Authenticator app, to access the Cloud PC.

Step 1: Go to https://windows365.microsoft.com/ Step 2: Login with your email address and temporary password provided by the IT helpdesk. Step 3: Follow the on screen instructions to setup the Microsoft Authenticator app. If you're having trouble setting up the authenticator app, please follow This article's video. Step 4: Follow the on screen instructions to change your password.

After you have completed the previous steps you will be greeted by the windows 365 home page. Here you can see your cloud PC. If you press on the "open in browser" button your Cloud PC will start up in the browser. Very useful if you need to view a email or a file and you don't have your own laptop or pc with you. Although accessing your Cloud PC from the browser is useful, it does have its limitations.

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