Question 1

Find product and serial numbers for HP PCs, printers, and accessories

Accepted Answer

Every HP product has a product number and unique serial number. Reference these numbers when working with customer support agents, finding drivers and support documents, servicing the product, or determining warranty status.

Notebook

Locate HP laptop computer product, model, and serial numbers on the label, from support apps, or in PC settings.

The model number provides the necessary series number to identify your computer. For example, if your model number is HP 15-af102us, the series name is HP 15-af100.

Find product and serial numbers on the notebook label or box

Desktop PCs

Locate HP desktop computer

Find the product name, number, and serial number on the label on the computer or on the box it shipped in.

product, model, and serial numbers on the label, from support apps, or in PC settings.

Question 2

Setting up your brand new Cloud PC

Accepted Answer

Setting up your brand new Cloud PC for Windows and Macbook

Welcome to this step by step guide on how to set up your brand new Cloud PC

Requirements for Windows:

Company email e.g.: name@cloudconnected.nl.
Temporary password to your email address.
A Windows or Mac machine with the latest updates.

Setting up your account for Windows Devices:

If its your first time using your company email address, we have to create a new password and setup 2 factor authentication with the Microsoft Authenticator app, to access the Cloud PC.

Step 1: Go to https://windows365.microsoft.com/ Step 2: Login with your email address and temporary password provided by the IT helpdesk. Step 3: Follow the on screen instructions to setup the Microsoft Authenticator app. If you're having trouble setting up the authenticator app, please follow This article's video. Step 4: Follow the on screen instructions to change your password.

After you have completed the previous steps you will be greeted by the windows 365 home page. Here you can see your cloud PC. If you press on the "open in browser" button your Cloud PC will start up in the browser. Very useful if you need to view a email or a file and you don't have your own laptop or pc with you. Although accessing your Cloud PC from the browser is useful, it does have its limitations.

Question 3

Setup 2 factor authentication using the Microsoft Authenticator app on a new phone

Accepted Answer

Setup 2 factor authentication using the Microsoft Authenticator app on a new phone

In this article we have referred to a video provided by Microsoft on how to setup the Microsoft authenticator app.

Setting up the Microsoft Authenticator app for the first time:

Please follow the video at 1 minute and 13 second's.

Setting up the Microsoft Authenticator app on a new device:

Please follow the video from the start.

${youtube}How to set up the Microsoft authenticator on a new phone

Question 4

How to login in Teams as Gmail user when you are invited?

Accepted Answer

How to login in Teams as Gmail user when you are invited?

This guide will help you navigate through the process of logging into Teams using your Gmail account when you have been invited to join a team. Let's get started!

Requirements:

A Gmail account: This is the email you will use to log into Teams.
An invitation to join a team: You should have received an email invitation to join a team on Teams.
Microsoft Teams application: You can download the Teams application from the Microsoft website or you can use the Teams web app in your browser.

Accepting the invitation

To begin, you must first accept the invitation you have received in your Gmail.

Step 1: Access your Gmail inbox. Step 2: Please navigate to the invitation email that you have received. Step 3: In the invitation email click on "Open Microsoft Teams".

||| After this, you will be automatically redirected to a page in your web browser. Please follow the next steps.

Connect Gmail email address to Microsoft account

Microsoft may not recognize the email address. To use Teams, you need to link it to a Microsoft account.

Step 1: On the page, you will see the following message: "Looks like you don't have an account with us. We'll create one for you using name@gmail.com". Here, you can click on "Next" to continue. Step 2: Now you will need to enter a password. You will need this for the ne

Question 5

Install Printix Application on MacOS

Accepted Answer

Install Printix Client for Mac

Download

On your mac computer:

Step 1: Open a web browser and enter the Printix Home of your work followed by /download Example: cloudconnected.printix.net/download

Step 2: Select Download Printix Client. || Do NOT rename the file, as it will prevent it from working with your Printix Home.

Install

Open and run the downloaded file:

Step 1: Open Downloads, for example from the Dock at the bottom of the screen.

Step 2: Double-click CLIENT{home}{id}.DMG. After a few seconds the Printix Client dialog appears.

Step 3: Select and hold the Control ^ key and right-click the cardboard box icon (Printix Client.pkg), select Open With and then Installer. Open With example

Step 4: Select Open.

Open example

Step 5: If the Install Printix Client dialog does not open, then repeat step 2-4 or open Security & Privacy as described in Apple documentation: Safely open apps on your Mac.

Step 6: In the Install Printix Client dialog select Continue. If you are asked to select a destination, select Install for all users of this computer, and then select Continue.

Step 7: Select Install.

Step 8: Enter your Pass

Question 6

Installing Cisco AnyConnect - MacOS

Accepted Answer

Installing Cisco AnyConnect Client for MacOS

Welcome to this step by step guide on how to install Cisco AnyConnect Client.

Requirements:

Installation file -Administrator Rights or account on the computer

Running the installer:

Step 1: Open the AnyConnect-MacOS-4.xx.xxxxx.dmg installation file and double click on the AnyConnect.pkg file in the popup window.

AnyConnect installer Step 2: Click continue in the installation windows until you reach the "Installation Type" step. Leave everything checked in this step and click on continue.

Installation Type Step 3: Finish the last steps in the installer until the program is installed succesfully. After the installer finishes, you will receive a pop-up with the message "System Extension Blocked". Cick on "Open Security Preferences"

System Extension Blocked Step 4: In the ":Security and Privacy" window that opens, click on the closed lock in the left bottom corner and fill in the administrator password when asked for it. Then click on "Allow" on the right side of the window.

![Security & Privacy](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/security-and-privac

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