> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.cloudconnected.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Access your E-mail Archive

# Access Archive Mailbox

### What is an e-mail archive?
* A seperate mailbox with it's own quota. This does not impact the quota on your primary mailbox.)
* It retains the same folder structure as your mailbox.
* Once enabled for your account, the archive will automatically archive messages older than 2 years.

### Outlook for Windows

**Step 1:** Open your Windows Outlook mail.
**Step 2:** In the folder list panel, locate the Online Archive folder.
![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/guide-folder_1y7c5oj.png)
**Step 3:** Optionally, explore existing Online Archive folder contents.
**Step 4:** Drag and drop email messages to and from your archive folder as needed.

### Outlook for Mac

**Step 1:** Open Outlook for Mac.
**Step 2:** In the folder list, find and expand your Online Archive folder to see its contents.
![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/guide-folder-mac_exgy1r.png)
**Step 3:** Drag and drop email messages to and from your archive folder as needed.

### Outlook Web Access (OWA)

**Step 1:** Open your email with Outlook on the web.
**Step 2:** If enabled, you will see the In-Place Archive folder in your email folder list.
![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/3d0ddc62-c5b6-41b8-ae74-517759_xu092s.png)
**Step 3:** To free up space on your device, move items into the In-Place Archive folder.

# Searching the Online Archive

When searching for messages that have been moved into the Online Archive, you **MUST** select **All Mailboxes** (Outlook Desktop Clients) or **All Folders** (Outlook Web Access) for the search to include the messages located in the Online Archive


![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/searching-outlook-win_1ahcv8j.png)