> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.cloudconnected.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Ask IT Portal for Onsite Contacts

We are excited to invite our onsite contacts to participate in the **Beta launch** of the new **Ask IT Portal** experience.
This new portal provides greater visibility into IT requests within your organisation and makes it easier to create and manage support conversations on behalf of colleagues.
> ⚠️ **Important:** This portal is currently in **BETA**. Features, information, and content may change as we continue to improve the experience based on feedback.


## What is the Ask IT Portal?
The Ask IT Portal provides a central place to:
✅ Create support requests for yourself
✅ Create support requests **on behalf of colleagues**
✅ View and manage all support conversations within your organisation
✅ Track the progress of requests
✅ Access AI-generated insights and information related to your environment


## How to Open the Portal
1. Open **Microsoft Teams**
2. Navigate to **Ask IT**
3. Open any Ask IT chat
4. Select the **Portal** button at the top of the chat window
![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/1/1/1e11f468d18fed0/image_7pe2w4.png)
The portal will open in a new window displaying an overview of support activity for your organisation.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/1/1/1e11f468d18fed0/image_1we57vr.png)


## Create a New Support Request
To start a new support conversation:
1. Click **New Chat**
2. Choose one of the available options:
### New Chat
Create a support request for yourself.
### On Behalf of Contact
Create a support request for another employee within your organisation.
This is especially useful for onsite contacts assisting colleagues who are unable to submit a request themselves.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/1/1/1e11f468d18fed0/image_1nuez6l.png)



## View All Support Conversations
The **Threads** section provides an overview of support conversations.

Using Threads, you can:
* View your own conversations
* View conversations from colleagues within your organisation
* Follow ongoing support requests
* Review historical discussions and resolutions
![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/1/1/1e11f468d18fed0/image_1ogm0g1.png)


This helps onsite contacts stay informed about current issues and ongoing support activities.

## Important Beta Disclaimer
### AI-Generated Content
Some sections of the portal, including:
* Knowledge
* Applications
* Recommendations
* Insights
contain **AI-generated information**.
⚠️ While this information may be helpful for general understanding, it is currently provided for **informational purposes only**.
**Do not use this information as official documentation, work instructions, operating procedures, or policy guidance.**
Always refer to official CloudConnected documentation, approved knowledge base articles, and support guidance when performing operational or technical tasks.