Ask IT Portal for Onsite Contacts
We are excited to invite our onsite contacts to participate in the Beta launch of the new Ask IT Portal experience.
This new portal provides greater visibility into IT requests within your organisation and makes it easier to create and manage support conversations on behalf of colleagues.
⚠️ Important: This portal is currently in BETA. Features, information, and content may change as we continue to improve the experience based on feedback.
What is the Ask IT Portal?
The Ask IT Portal provides a central place to:
✅ Create support requests for yourself
✅ Create support requests on behalf of colleagues
✅ View and manage all support conversations within your organisation
✅ Track the progress of requests
✅ Access AI-generated insights and information related to your environment
How to Open the Portal
- Open Microsoft Teams
- Navigate to Ask IT
- Open any Ask IT chat
- Select the Portal button at the top of the chat window
The portal will open in a new window displaying an overview of support activity for your organisation.
Create a New Support Request
To start a new support conversation:
- Click New Chat
- Choose one of the available options:
New Chat
Create a support request for yourself.
On Behalf of Contact
Create a support request for another employee within your organisation.
This is especially useful for onsite contacts assisting colleagues who are unable to submit a request themselves.
View All Support Conversations
The Threads section provides an overview of support conversations.
Using Threads, you can:
- View your own conversations
- View conversations from colleagues within your organisation
- Follow ongoing support requests
- Review historical discussions and resolutions
This helps onsite contacts stay informed about current issues and ongoing support activities.
Important Beta Disclaimer
AI-Generated Content
Some sections of the portal, including:
- Knowledge
- Applications
- Recommendations
- Insights
contain AI-generated information.
⚠️ While this information may be helpful for general understanding, it is currently provided for informational purposes only.
Do not use this information as official documentation, work instructions, operating procedures, or policy guidance.
Always refer to official CloudConnected documentation, approved knowledge base articles, and support guidance when performing operational or technical tasks.
Updated on: 10/09/2026
Thank you!