Forgotten Master Password & Account Recovery
If you are an iOS user and still able to login to Keeper using Touch or Face ID, you can reset your Master Password from your account Settings menu in the mobile app.
To initiate Account Recovery, simply open Keeper through the Web Vault, iOS, Android or Desktop app and from the login screen, click/tap Forgot Password.
Keeper will then walk you through a few steps to change your Master Password and recover your account. These steps will include a series of prompts requesting the following actions:
- Enter your email address to initiate the account recovery process
- Enter a backup verification code
- Enter your account recovery phrase
- Enter your Two-Factor Verification code (if enabled)
- Enter a new Master Password
Updated on: 17/02/2025
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