> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.cloudconnected.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How do I reset my password

How to reset your Office 365 password if you can't log in.

Click on the blue ''Reset it now'' button

![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/image_oqx3k4.png)


Enter your email address here.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/1/1/1e11f468d18fed0/screenshot-2026-03-04-at-14353_iuhgou.png)


Enter the characters you see on your screen and click next.

![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/image_1kaccf7.png)


You will be given 4 options to confirm the password reset. To do this, choose the third option.

![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/image_2vf8vz.png)


Click on send notification and enter the random 2 digit code on the phone.

![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/image_nqwk5x.png)


Once you have done this, you will need to verify again.

![](https://storage.crisp.chat/users/helpdesk/website/1e11f468d18fed0/image_1yqfi8h.png)


Enter your phone number here and click on the blue button with text