How to add a shared mailbox in Outlook

Requirements:

- Company e-mail e.g: name@cloudconnected.nl.
- Access to Outlook.

Obtaining/joining a shared mailbox

Before you can add the shared mailbox. You first need to request one to be created. You can do this in the following ways:
Sending an e-mail to our helpdesk at: helpdesk@cloudconnected.nl
Logging in on our website at cloudconnected.nl/en/ and contacting our support at the bubble on the bottom right.

We need the following information about the mailbox:
The e-mail address of shared e-mail.
All the members of the Company, that need access to the shared mailbox.

If you need access to an existing shared mailbox. One of the People already in the mailbox need to ask to add you to the mailbox at the helpdesk.

Adding the shared mailbox to Outlook

Once you are added to a shared mailbox, you will need take the following steps depending on what kind of device/way you are accessing Outlook.

Mac

On Mac you need to do the following steps:
Step 1 Open the Outlook app.
Step 2 Select 'File' at the top of the screen.
Step 3 In the dropdown menu select 'Open >'.
Step 4 In the side menu select 'Other User's Folder...'.


Step 5 Set the 'Folder Type' to 'Inbox'.
Step 6 Search for the shared e-mail address.
Step 7 Select the Shared Mailbox.
Step 8 Click 'open'


If the Shared mailbox doesn't show right away. Try fully closing the Outlook app and open it again it should appear on the navigation bar on the left.

Windows

On windows all you need to do is close Outlook and open it again. It should appear under your normal mailbox.

Browser

In the browser you need to do the following:
Step 1 Sign into your company mailbox in Outlook on the Web.
Step 2 Right-click "Folders" in the left navifation pane and choose "Add shared folder or mailbox"
Step 3 In the "Add shared Folderor Mailbox" dialogue window, type the email address of the mailbox that you want to add to your view.
The shared mailbox will now be added to your Navigation Pane on the left side.

Mobile app

On IOS and android devices you need to do the following:
Step 1 open the Outlook app on your phone or tablet.
Step 2 Sign in with your Primary account if you haven't already.
Step 3 Tap the Add Account button (envelope with plus icon) in the left navigation pane, then tap Add a Shared Mailbox.

Step 4 If you have multiple accounts logged in Outlook Mobile, select the account that has permissions to access the shared mailbox.

End

Now you should have access to the shared mailbox. To send e-mails from the shared mailbox, you just need to change 'from' section of a new e-mail to the shared e-mail address. If you are running in to problems, then contact our support.

The 'from' section is sometimes hidden, to access it try clicking the 3 dots icon.

Updated on: 18/01/2024