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# Sending a device back to CloudConnected

# Sending a Device back to CloudConnected

### Prerequisites:
- Old device
- Logins for your apps (e.g. Keeper, Microsoft 365, Google Chrome)


### Instructions: 
This manual provides some mandatory steps for sending a device back to CloudConnected for a termination of a lease. Please if you haven't already so follow these instructions first: 
- [Preparation of MacBook macOS for return](https://kb.cloudconnected.nl/en/article/preparation-of-macbook-macos-for-return-1prsdyn/)
- [Setting up your MacBook for the first time](https://kb.cloudconnected.nl/en/article/setting-up-your-macbook-for-the-first-time-1okajfo/)

If you already followed above instructions or someone from CloudConnected has requested you to follow this specific manual you can skip above instructions. Whenever a device has to be sent back to CloudConnected it is mandatory to send the following items with it in the condition mentioned: 


### Apple

**Step 1:** Turn off find my. The instructions on how to do so can be found [here](https://support.apple.com/guide/icloud/remove-devices-and-items-from-find-my-mmdc23b125f6/icloud#:~:text=Turn%20off%20Find%20My%20on%20a%20Mac&text=macOS%2013%20or%20later%3A%20Choose,next%20to%20Find%20My%20Mac.)
**Step 2:** Remove any Stickers or camera covers on the device. The device has to be clear without any stickers or residue left. 
**Step 3:** Remove any stickers on the charger and cable. The Charger and Cable also have to be in a working state when sending the MacBook back to CloudConnected.
**Step 4:** Reset the MacBook. Instructions on how to do so can be found [here](https://kb.cloudconnected.nl/en/article/manual-end-user-experience-wipe-macos-for-re-use-1qpp9ex/)

### HP

**Step 1:** Remove any Stickers on the device. The device has to be clear without any stickers or residue left. 
**Step 2:** Remove any stickers on the charger and cable. The Charger and Cable also have to be in a working state when sending the laptop back to CloudConnected.


||| Failing to follow above steps will result in extra costs being charged to your company. CloudConnected is not responsible for Cleaning your device.