• I used the wrong payment reference in a bank transfer. What do I do?

  What to do when I used the wrong payment reference in a bank transfer? You do not need to take action, as your money will be refunded within 2 business days. If the payment reference is wrong, we will not be able to match it to the webshop you want to pay. Because of this, we will automatically refund the amount. You will soon find it back in your bank account. You can then make the payment again with the right payment reference. If the money has not been refunded to your bank account 3Some readers

• What bank accounts does CloudConnected use?

  What bank accounts does CloudConnected use? CloudConnected & CloudConnected Consultancy B.V. use different IBAN account numbers. For example, for IDEAL transactions and Direct Debits, SOFORT payments or for paying out return deposits. These bank accounts do not all have Dutch IBAN numbers. Have you, for example, purchased something or paid an invoice with IDEAL to CloudConnected? Then one of the following account numbers will be on your bank statement: Does your bank statement say MollieFew readers

• Inflation

  Inflation On 1 January 2023, we apply the annual inflation adjustment. As a result, the monthly amount of the invoice will change as of January 1, 2023. Below you will find the answers to the most frequently asked questions. If your question is not listed, please contact us. This can easily be done via the Chat or create a case via https://www.supportportal.eu. What is inflation adjustment? Prices in the Netherlands rise every year. This is called price inflation. This price inflFew readers

• How can I receive an overview of my outstanding invoices?

  How can I receive an overview of my outstanding invoices? he main contact person + the email address (if provided) for reminders automatically receives an overview of all outstanding invoices every 1st of the month. In the overview email, you can directly download the invoices + a PAY link is included for each invoice. With the payment link, you can pay the invoice directly online or view the payment reference if you wish to pay the invoice by transfer. You can also log in 24/7 via the SFew readers

• Can cost centers be displayed on the invoice?

  Can cost centers be displayed on the invoice? For all services of CloudConnected, it is possible to work with cost centers. You will always receive only one invoice per month from CloudConnected for all services per organization. For example, if you have multiple locations, it may be useful to work with cost centers. How do cost centers work? Each subscription can be linked to a Contact Person/Location and we can add a cost center to this Contact Person/Location. An extra page is then adFew readers

• In what ways can I receive invoices?

  In what ways can I receive invoices? At CloudConnected, invoices are sent exclusively digitally. You can receive them in the following ways: By email in PDF You will receive the invoice by email with the invoice in PDF as an attachment. Depending on the desired payment method, you can also click on the PAY NOW button in the email to pay the invoice directly online via, for example, iDeal. By email in PDF & UBL You will receive the invoice by email with the invoice in PDF & UFew readers

• Transferring Agreement between Companies

  This article provides a step-by-step guide for customers of our Managed Service Provider (MSP) who wish to transfer an agreement between two entities. The process involves both entities' authorized signatories digitally signing a form, after which the contract is transferred within 10 business days. Please note that there is a one-time processing fee of 150 Euros for this service. Process Step 1: Preparation Ensure that both entities involved in the transfer are ready and willing to proFew readers

• Where can I find my Lease information?

  Where can I find my Lease information? Most information can be found in the IT Handbook, which you can access via: https://cloudconnected.eu.itglue.com/ Additionally, the Lease Companies also have their own portal where you can access your data. CloudConnected does not have access to these portals, and you can directly contact the lease company for access. Below you will find the lease companies that we use. If you are not sure which one you use, youFew readers

• Registering a New Employee

  Registering a New Employee Requirements: Company email e.g.: name@cloudconnected.nl.Few readers

• Sent an invoice to CloudConnected

  To ensure efficient and streamlined processing of your invoices, we kindly request that you follow the following guidelines when submitting your invoices. Invoice sending methods: PEPPOL Network: We prefer to receive invoices via the PEPPOL Network. This ensures fast and secure processing of your invoices. Virtually all invoicing packages used in the Netherlands support PEPPOL and you can set it up with a few clicks; See the overview at Connect to Peppol via an ERP or accountinFew readers