Articles on: Microsoft 365

Enroll your iPhone or iPad in Microsoft Intune

📱 Enrol Your iPhone or iPad in Intune


Estimated time: 15–20 minutes


There are two situations. Check which one applies to you before you start.


Situation

What's happening

What to do

1. New device

You have a new iPhone or iPad still in the box, or one that has just been reset

Follow Situation 1 below

2. Device is in our old system (Meraki)

Your device is already in use and managed, but by Meraki instead of Intune

Follow Situation 2 below


Not sure which one you are? If the device shows the Hello screen when you switch it on, you're in Situation 1. If it's a device you already use every day, open Settings → General → VPN & Device Management — if you see a Meraki or Systems Manager profile, you're in Situation 2.



Situation 1 — New device: set up from the box


Your device enrols into Intune automatically during setup. There's nothing to install afterwards — just follow the setup screens in order.


Before you begin


Requirement

Details

Account

Your work email address and password

MFA

Your phone or Microsoft Authenticator app for multi-factor authentication

Network

A stable Wi-Fi connection

Time

About 15–20 minutes of uninterrupted time

Power

The charger, in case the battery is low


Important Do not use Quick Start to copy from an old phone. The device must be set up as new so it can enrol into Intune. If you have an old phone, keep it nearby but switched away from the new one until setup is finished.



Step 1: Power on and choose your language


  1. Hold the side button until the Apple logo appears
  2. On the Hello screen, swipe up
  3. Select your language


Step 2: Select your country or region


On Select Your Country or Region, tap your country. This sets the date, time and currency formats.


Step 3: Choose appearance


Pick the text and icon size that's comfortable to read — the default is fine for most people. Tap Continue.


Step 4: Skip Quick Start


On the Quickly Set Up iPhone screen, tap Set Up Without Another Device at the bottom.


Do not place your old phone next to the new one. If you use Quick Start, the device won't enrol into Intune and you'll have to start over.


Step 5: Connect to Wi-Fi


Choose a Wi-Fi network and enter the password. An internet connection is required for the next step.


Step 6: Wait for activation


The device activates itself. There's nothing to tap on this screen — it takes a few minutes.


Step 7: Remote Management


  1. The Remote Management screen appears and shows that the device is owned by your organisation
  2. Tap Enrol this iPhone (or Next / Continue)


Do not skip this step. This is what connects the device to Intune.


Step 8: Sign in with your work account


  1. Enter your work email address and password on the Microsoft sign-in screen
  2. Tap Next and approve the multi-factor prompt if asked


Step 9: Let it configure


The screen shows Configuring iPhone while it collects settings from your organisation. Wait for it to finish — your work apps and policies are applied automatically.


Step 10: Set up Face ID and a passcode


  1. Tap Continue and follow the prompts to set up Face ID, or tap Set Up Later
  2. Create a device passcode — choose something you'll remember, you'll need it every day


Step 11: Sign in to your Apple Account


Sign in with your Apple Account so the App Store, iCloud and Find My work.


Step 12: Finish and check


  1. Tap Turn On Location Services and complete any remaining prompts
  2. When you reach the Home Screen, open Company Portal and check there are no pending actions
  3. Open Outlook and Teams, sign in and approve any registration or notification prompts


Setup complete! Your work apps and email appear automatically over the next 10–15 minutes as Intune finishes. There's nothing to install from Company Portal yourself.



Situation 2 — Device is still in our old system (Meraki)


Your device is moving from Meraki to Intune. You do not need to erase your iPhone or iPad. Apple moves it across automatically and your apps, photos and data stay in place.


Before you begin


Requirement

Details

iOS version

iOS/iPadOS 26 or later — check under Settings → General → About

Network

A stable Wi-Fi connection

Power

Keep the device charged — it restarts during the migration

Time

About 10 minutes once you start


Running a older iOS version? The automatic move isn't possible. Update to iOS 26 first, or contact the Service Desk — your device will need to be backed up and reset instead, and you'll follow Situation 1.


Step 1: Wait for IT to move your device


Our IT team reassigns your device from Meraki to Intune and sets a deadline for the change. You don't have to do anything for this step.


Step 2: Confirm the notification on your device


  1. You'll get a notification asking you to confirm re-enrolment, showing the deadline
  2. Tap the notification and choose to start the migration now


Tip You can postpone, but the notification repeats daily — and hourly in the last 24 hours. If you do nothing, the device migrates automatically once the deadline is reached.


Step 3: Let the device restart and re-enrol


  1. The device restarts on its own and shows the progress as it leaves the old system and joins Intune
  2. Nothing is erased — your apps and data stay on the device
  3. If you're asked to choose a Wi-Fi network after the restart, select one so the process can finish


Step 4: Check that it worked


  1. Open Settings — at the top you should see that the device is supervised and managed by your organisation
  2. Open the Company Portal app and check there are no pending actions
  3. Open Outlook and Teams and confirm you can still reach your work email and files


Migration complete! Your device is now managed by Intune.


Do not factory-reset your device to try to fix a problem. Contact the Service Desk first.



If something goes wrong


  • Stuck on activation or "Waiting for activation" — check your Wi-Fi, wait a few minutes, then restart the device
  • You don't see the Remote Management screen — you may have used Quick Start. Contact the Service Desk before doing anything else
  • Work email or apps don't appear — stay on Wi-Fi and give it 10–15 minutes


Need help?


Contact our Service Desk and include:


  • Your name
  • Device model and iOS version
  • A screenshot of any error message
  • The step where the issue occurred


Tip If you get stuck on a step, take a photo of the screen and send it to the Service Desk — it makes troubleshooting much faster.



📖 Sources


Updated on: 10/09/2026

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