Using Teams phone calling in Microsoft Teams

Here's a short checklist for users to follow on how to use Teams phone calling:

1. Make a Call Using the Dial Pad:

• Go to the Calls tab in Teams.
  
• Enter the number of the person you want to call using the dial pad on the left.
  
• Click Call to start the call.

2. Put a Call on Hold:

• During a call, select Hold at the top of your call window.
  
• To resume the call, select **Resume. **

3. Set Up Call Forwarding, Call Groups, and Simultaneous Ring:

• Go to Settings > Calls.
  
• Under Call handling and forwarding, set up how you want your calls to be forwarded or ring simultaneously.

4. Transfer a Call:

• During a call, select More actions > Transfer.
  
• Start typing the name of the person you want to transfer the call to and select them.
  
• Click Transfer to complete the transfer.

5. Park a Call:

• During a call, select More actions > Park Call.
  
• Teams will give you a unique code to retrieve the call from another device.

6. Make Multiple Calls at the Same Time:

• If you're already on a call, you can answer or start a new call anytime.
  
• Your current call will be placed on hold, and you can switch between calls.

Updated on: 27/01/2025